January 2nd, 2012
services

23 views

Japan Emergency/Holiday Hospital Situation

The service design around Japanese hospital system (particularly in case of emergency/holiday situ) is horrendous.

Most Japanese hospitals are closed for a coming few days. First I called public number to consult if my daughter’s case requires immediate attention. The lady says yes as ears are sensitive.

Then I was requested to call another public number to find out which hospitals are open today. They told me that these are only a static information and requires me to call to these mentioned hospitals directly to make sure they are open.

Then I called to both hospitals only to be told that where I live differs from their ‘jurisdiction’ – though those two hospitals are much closer, they asked me to go to the hospital in Nakano, which my residence area is covered.

So my daughter and I went – indeed she was developing an ear disease. The doctor prescribed her medicine, however, the nurse reminds me that neighboring pharmacies are all closed and we should look for one that is open on our own.

I went to 5, 6 pharmacies, naturally all closed. Felt that I am out of luck and called one of the two hospitals (the friendlier one), which she was earlier rejected. The doctor was kind enough to understand this odd situation. Because that hospital is large enough to prescribe the medicine in-house. So after four hours of struggle, the only thing accomplished is that my daughter takes a two-hours errand and was diagnosed to confirm the symptom.

Now leaving for another hospital. Nice way to start a year.

  • Print
  • Facebook
  • Google Bookmarks
  • email
  • StumbleUpon
  • Twitter
  • Technorati
October 21st, 2011
Culture, Experience, services

424 views
2 msgs

Nine Hours – Capsule Hotel Experience

I wonder if you have ever heard of a term Capsule Hotel – an inexpensive accommodation, which allows you to sleep on a mattress placed inside a pod. Capsule hotels were once extremely successful, however, became a minor business. To begin with, the facility was never considered as an option for women. Confined and tasteless, the facility was considered for salarymen, who didn’t care much about the esthetic comfort. As Japanese economy declined, there were fewer reasons for Japanese businessmen to stay in these cheap hotels after work or work-related dinners overnight. And it did not help that there are competitors like 24-hour opened Manga Cafes in town, offering you with private rooms and comics to read.

Last year an interesting Capsule Hotel called Nine Hours opened in Kyoto. Photographs we see from their websites and Good Design Awards presented the facility as if it was a small design hotel.

Yesterday taking the opportunity of visiting Kyoto, I eagerly booked a room, no, a pod.

Just like I have seen on websites, the place was clean and approachable. As soon as you enter, you are attacked by white. From walls, ceilings, to reception desks, they come in bright white.

As the receptionist explains the system, you realize that the hotel made a lot of effort to segregate men and women, perhaps, for the sake of the comfort for women. Men and women, they take separate lifts, which is essential, as shower rooms and beds are on different floors.



After check-in, you can go up to the locker/shower room on the third floor (if in woman’s case that is). Inside the locker you will find room wear, or more commonly known as pajamas, toothbrush, and hair products.


What I particularly impressed was the shower area. As soon as you open an individual door that leads to a changing space, you see that there are two more glass doors in front of you. The first door leads you to the shower space, then the next door to the common bath. I was also impressed by the fact the door can be locked so that while you are in the bath, your belongings will be beyond reach from others.


Once you are ready, take a lift once again and go to the sleeping floor. The locker key you receive at the reception indicates not only the locker ID but also the pod for you to sleep in.

But when everyone sleeps so closely, next to each other, how can we wake up in the morning, without waking the others? The pod comes with some sort of an alarm clock, which controls the dimming of the light inside the pod. Once you set the time to wake-up, the light will gradually fade away. And in the morning, you realize that the light around you gets stronger as the time approaches. By the time the clock hits your wakeup time, the entire pod will be flashy white, which will most likely kick you out from a deep sleep.

To sum up, how was my experience? Well, if you cannot stand other people’s hair lying in the shower room, I suggest you don’t try. And if you cannot stand being awaken by the footsteps of the others, I don’t recommend the experience, either. For me, the place made me realize that I am not missing much although I may not have had much personal space. And the fact that the place was not packed also helped, as even though the space was open, I did not have to share much of the time with others and did not feel that I was stared at, or being forced to stare others.

And was I able to sleep well in the pod? Yes, I surprisingly did, with some help from my favorite podcasts coming into my ears.

  • Print
  • Facebook
  • Google Bookmarks
  • email
  • StumbleUpon
  • Twitter
  • Technorati
June 6th, 2011
Photo of The Day

83 views

Setsuden – Tokyo Metro Way

Tokyo Metro informing today’s electricity supply from the Tokyo Electricity Power Company (TEPCO), using one of their many displays placed next to ticketing gates. The bar shows in proportion to the electricity generated, how much are consumed today.

And the image below is another information displayed alternatively to the image above. This informs that at moment, save for the peak hours, they have reduced frequency of trains by 20%. Note that the icons on the left showing today’s weather, which often has the substantial implication on the electricity consumed by companies and houses thus becoming an immediate threat of maximizing the power usage.

While the intention is noble, we have to remind ourselves that such data has been available for the general public in many countries already. Countries like UK and USA provide many alternatives to who would supply electricity at your home, and such information or even the source of supplies have been clearly stated by the provider. Gas and electricity companies, though became private, still have traces of being a public sector, and primarily a monopoly. As a result, until the Fukushima became an issue, there were not much need in informing others in any open manner.

Many application developers are trying to make use of the data. It is a first step, but before we start praising them, should remind ourselves that there are companies like EDF, and how much more could be done.

  • Print
  • Facebook
  • Google Bookmarks
  • email
  • StumbleUpon
  • Twitter
  • Technorati
June 6th, 2011
Photo of The Day

94 views

Vending machines, Japanese urban landscape without lights

Vending machines are urban landscapes of Japan, where you will find these machines filled up with drinks are placed at almost every corner of the street. Since the Fukushima Powerplant incident, vending machines have turned its light off.

Then, an obvious consequence. Many people thought that the vending machines are not operational and business is not as usual. This vending machine has a bright orange sign placed emphasizing “on sale.”


And some vending machines have subtle but sure signs of social impact. Ito-en, a beverage company known for producing green tea, announces their shortage of supply. We have also known from the media that the company was prompt in distributing their tea bottles to Tohoku region immediately after the earthquake struck. The sign, though simply states that there is not enough tea to be provided in Tokyo area, also brings us to think of their social actions behind.

  • Print
  • Facebook
  • Google Bookmarks
  • email
  • StumbleUpon
  • Twitter
  • Technorati
May 6th, 2011
design research
, , ,  
98 views

Transcribing Interviews on Mac, My Way

How do you deal with your voice recording after the interview? When multiple people can be present at the interview, the team could split their roles as an interviewer and a notetaker. Usually this is enough, however, in some cases, because you have to be there on your own or could not take the note properly, you have to return to the voice recordings.

When project affords, I use transcription services. It is high quality, and I do enjoy when someone else does it for me, as I am quickly released from the stress and anxiety, particularly when I have to conduct multiple interviews in consecutive days and have no idea when I could sit down to make sure that I have not missed important elements from the interview. I also like the sense of not missing any information and the fact that textual information provides me for further analysis.

Despite of its exhausting effort, I must say I am sometimes more satisfied with the outcome when I do it myself. The process allows me to relive the interview and reminds me of the discussion vividly and because of the slow progress, it gives me an opportunity to digest the material like a cow digesting the grass, giving me inspiration and somewhat, urge, to move on with the data to the next level. And maybe, this might be totally irrelevant to some of you, but I personally feel happy that someone else is released from this daunting task; for someone who was not present during the actual interview, even if that person is a professional transcriber, it requires a lot of imagination to understand the flow and the context of the conversation in the audio file.

Below are two approaches I take as I conduct interviews to people, mostly in context of home or work place. First solution is to simply bring a laptop to upon the interview and take notes to the transcription software on a laptop (in this case, Mac). Another solution is a classic pen and paper solution, supported by portable IC recorders.

For interviews with a laptop
(click to jump to http://www.usefulfruit.com/pearnote/)

Whether recordings come in video or audio, my favorite application on Mac for the task is PearNote. You can have a trial for 30 days otherwise costs $39.99, which I find it reasonable after knowing the feature.

If you are going to record during the interview from a laptop, the simplest way is to simply record directly to this application. Simply open this application and write down as you record audio. What is great about this application (although there must be numbers of applications which do such things), is that it roughly remembers the location of the cursor as you record. The functionality becomes particularly useful after the interview as you can simply write down a few words and then complete them afterwards as you quickly jump to the recordings as you go.

For interviews without a laptop
But to my experience, in most cases, bringing in a laptop to the interview is not an option. In such cases you can bring in a voice recorder. I suppose people have different preferences over which model to use, but for me important criteria are:

  • Stereo recording. It simply makes it easier for you to recognize who is speaking and grasp the circumstance. Either the voice recorder itself comes with an in-built microphone, otherwise, you can buy one of the accessory microphones to enhance the recording.
  • USB plug-in & charge. Once you become accustomed to the connection without cables, it is difficult to live without. Recent models also enable you to charge not only to transfer data: that is also handy as you can make sure you are ready for next recording as you save data onto your laptop.
  • Compatible file format. Some voice recorders record voice in WMV files, which can only be played on Windows. Because I am a Mac user, I naturally prefer MP3 file format.
  • These criteria narrows down your selection of IC recorder fairly quickly.

    • Sony. As of May 2011 I see they have four series depending on its feature set. Models which fill the above criteria are SX and UX series, two higher end models of the four.
    • Olympus VoiceTrek. I am VoiceTrek user myself. Although my model is relatively old and do not fulfill conditions above, I am quite happy with its audio quality and the lasting battery. Looking at the website, the most high-end model unfortunately do not come cable-free. I personally would recommend V-series for interview purpose.
    • After recording the interview, PearNote once again comes handy. All you have to do is import video or audio file and start transcribing on the editor window. Importing files would require time as the file size increases, and naturally, video would require your some patience to start. But otherwise, the application allows me to have easy AV control. If the interviews are recorded in multiple files, you can import them accordingly, by selecting where to insert the file. And let’s not forget the 30-seconds-rewind button, although this is needless to say the most important functionality you seek in transcription software. The button makes me realizes how dense 30-seconds can be, and how much information can fit in such a small time slot.

      (click to jump to http://www.usefulfruit.com/pearnote/)

      What I like about this application is that despite of its reasonable set of features, it appears fairly simple. Because in principle the main text editor is a simple text, you can simply copy and paste a part, or if needed, all the text onto other applications such as Microsoft Word.

      Pear Note: http://www.usefulfruit.com/pearnote/
      Sony IC recorder website: http://www.sony.jp/ic-recorder/lineup/index.html
      Olympus IC recorder website: http://olympus-imaging.jp/product/audio/index.html

    • Print
    • Facebook
    • Google Bookmarks
    • email
    • StumbleUpon
    • Twitter
    • Technorati
    May 3rd, 2011
    design, issue
    , , ,  
    51 views

    Sendai Subway

    Sendai metro is running regularly though with less frequency. The last few stops, which goes closer to the coastline, are however still out of reach. So in the station called Dainohara, which is currently the last stop, all the passengers get off and continue their way home using free bus. When you get off at Dainohara station, almost every one heads for the same direction to queue. The queue quickly becomes long enough to have 200 people waiting in line to make their way home. Considering this is the biggest city in the region, the fact that the transportation is causing such a long wait is definitely a rare sight in Japan and reminds me of the situation.

    • Print
    • Facebook
    • Google Bookmarks
    • email
    • StumbleUpon
    • Twitter
    • Technorati
    May 2nd, 2011
    design, Insight, issue
    , ,  
    36 views

    Changing the Essentials of Carrying

    Mr. Ishii explaining us about Twin Wave, a whistle that can generate sounds in two audible frequencies.

    What do you carry with you and how? I have asked this question many times and through earlier project Where’s The Phone, which one of the main purpose was to understand the diversity, or rather, the concentration of the things people carry in modern times. The answer was fairly consistent, and throughout the research, we constantly saw the presence of mobile phones, cash, and keys.

    The photo above I took in Sendai on March 11th. Mr. Ishii was kind enough and showed us what he carries and how. Mr. Ishii mentioned, that considering the chance of another large earthquake is still high, he has decided to change the way he dress and what he carry. He now wears a fashionable yet practical wind breaker which looks perfect for mountain climbing, where you should keep heat yet release your sweat.

    He also mentioned that he has quite a few things strapped around his neck. What particularly caught my eye was a stylish and sleek whistle called Twin Wave (produced by Kokuyo S&T). This whistle, which costs about 4.5 euros, relatively expensive for a simple plastic, produces two different yet audible sound waves in one blow. The whistle is designed for anyone who is stuck underneath any collapsed construction upon large earthquakes. Other things he carried from his neck included a small book lamp that can be charged via USB stick. He also carried coins in the wallet: “With earthquakes, one of the first things that go down is electricity. And that means you cannot rely on credit cards for transactions, and we all need coins.”

    Not everyone can change the way they dress and what they carry out and about, but what he did prompts us with a great question: What are the challenges we have faced upon large earthquakes and how can we be prepared? And what are the things you carry more, or perhaps less, than how things were before 3.11?

    • Print
    • Facebook
    • Google Bookmarks
    • email
    • StumbleUpon
    • Twitter
    • Technorati
    May 1st, 2011
    Photo of The Day
    , ,  
    88 views

    Color-codings during Diaster Times

    As I have written in the previous post, buildings that are severely damaged by the 3.11 earthquake, are not necessarily obvious. As after-shakes continue and over 70 of them have been recorded to exceed the magnitude of five, the risk of damaged buildings to come down when people are much relaxed about the safety, cannot be undermined.

    City offices seem obviously aware of the issue and sending staffs to investigate buildings. By simply being in Sendai for a brief time, I have managed to see three different color codes: green for safe, yellow for caution, and red for danger.



    According to Mr. Ishii, who is behind many of the non-governmental activities that take place in Tohoku Region, color-coding are playing important roles in many of the refugee camps and, sadly, the temporary space where bodies are placed. When bodies were found from the areas damaged from tsunami, bodies are categorized by the area they are found, each of which are color coded. Mr. Ishii also described the importance of where to place these colored signs, as many of the families and relatives who visit the place often are not walking with their eyes at the front, but rather to the ground.

    Considering the significance and the state of shock that ‘users’ of the facilities are in, I am glad that there are such design solutions found and someone is executing them in a consistent manner.

    For more design solutions, have a look at issue+design, which is Hakuhodo’s effort on how to solve some of the social issues using the power of design, though in Japanese. In terms of using color codes to solve some practical issues that exist in natural disasters and evacuations, I recommend checking out the Dekimasu Zekken: A simple color coded badge that can be taped on the back of the volunteer staffs. There are altogether four colors, each of which describes the different types of skills of the volunteer.

    Dekimasu Zekken (Japanese): http://issueplusdesign.jp/dekimasu/

    • Print
    • Facebook
    • Google Bookmarks
    • email
    • StumbleUpon
    • Twitter
    • Technorati
    April 30th, 2011
    design, issue
    , ,  
    56 views

    Sendai, My First Impression

    Tohoku express train, which runs between Sendai and Tokyo, has recovered on March 25th, 2011. Taking one of the first trains, we arrived to Sendai, one of the major cities which had been struck by the devastating earthquake and tsunami that took place on 3.11.

    Upon arrival, there is no obvious damage you see in Sendai station. In fact, I was surprised to see how bright it is inside the station, with all the signs lit in full strength, contrasting to how things are in Tokyo: For several weeks now, major train and metro stations have dimmed quite a few lights. As an ignorant who had this simplified conclusion of ‘Sendai is damaged,’ this was one of the first surprises I have encountered. Later I found out, that because factories are shut down and no longer in function, there are less demands in consuming electricity, thus any remaining facilities do not need to be concerned much on their part of consumption. In that sense, there is no secret to the matching electricity demand and supply.

    Inside Sendai station. Notice all the signs are lit. April 25th, 2011.

    Major stations dimming lights to save electricity. Iidabashi, Tokyo.

    It turned out that the central part of Sendai remained less damaged considering the impact of the earthquake. It appeared as quite a contrast to some stereotypical images of earthquakes we see in Japan. For example, upon the great earthquake in Kobe in 1995, over 200,000 buildings were completely shattered and caused 77% of the deaths from whom laid underneath those roofs.

    Later I have learned from Professor Motoe, who teaches architecture in Tohoku University, that different types of earthquakes cause different shakes thus change the impact to buildings. The earthquake that hit Kobe was so called shallow inland earthquakes, which took place right south of the Kobe city. The land shook in a strong and sharp manner.

    Meanwhile, this time, the epicenter of the earthquake was 72 kilometers away from the coastline. The land shook hard, but as I understood, was felt more in sideways. According to the professor, this time, wooden-structured buildings, which consist of most of the residential homes in Japan, were not damaged. Wooden homes are typically two-stories, or three at max, and simply does not have the height to be shaken. On the other hand, tall buildings shook side ways. This series of strong horizontal shakes lasted several minutes, and gave a severe damage to old and tall buildings.

    The photo is from the university campus located in Aoba-Yama, Tohoku University. This building stands high and strong from a stranger’s eye. However, professor pointed at the horizontal crack that goes across the entire building. This crack is a proof that the building hard that steel rods inside were bent permanently. From what I imagine, it’s like those paper clips: when you stretch them and play too much with it, the metal gets too weak and falls apart.

    A horizontal crack goes across the building. Most likely to be torn down as it is more costly to reinforce the steel rods damaged inside.


    Similar damages can be seen at a pachinko parlor in the center of the city.

    On March 11th, teachers and students ran out without taking much of their belongings. Laptops, textbooks, they are all in there. Professor doubts whether anyone could claim them, as aftershocks of such large earthquakes themselves can be called great. Despite of the damages, the school will start after the long Golden Week holidays that take place today, however, as students have lost their studios, it would be difficult for them to have a proper class.

    Fortunately, many universities outside of the region, both domestically and internationally, are offering engineering students a temporary relocation and taking classes. With so many offers, some might even have a rare opportunity of experiencing exciting courses, which they might not have had otherwise.

    But there is one major obstacle to this positive scheme. Professor told us that despite of such opportunities given to students, it can be hard to convince students to take part. Some students have already been to Osaka and Tokyo for the past few weeks, as the school instructed them to be away unless they have families in the region. These students were in a shock, as particularly in the West their everyday lives seem to be no different from the days before the earthquake. In addition, students also feel some sense of responsibility and should not leave the city behind.

    It is no surprise but I felt that we are reminded that in order to make sure of the recovery, it is the psychological aspect that needs as much care as the physical. If universities are to offer their courses and accommodations to students, they will also need a community which could also be engaged with them. This, I am afraid, is not the biggest expertise for many Japanese institutions. How can we ensure to people who were affected with the earthquake to have a proper start-up as they are to be back on track?

    • Print
    • Facebook
    • Google Bookmarks
    • email
    • StumbleUpon
    • Twitter
    • Technorati
    March 22nd, 2011
    Photo of The Day

    60 views

    My personal note, Saturday March 12th

    March 12th, Saturday.

    I remember telling Chika it is 1:40 now. We turned the lights and TV off (I forgot in which order), went to bed. For Chika, in fact it was a small uncomfortable-looking couch, which didn’t even allow her legs to be stretched, with a pillow and an extra blanket, which the hotel staff prepared for us at the last minute.

    Before we went to sleep, I took shower and brushed my teeth. But I’m not quite sure how much Chika did any of her daily routines. “I rather not get myself comfortable,” she told me, as she refused my proposal to make herself comfortable. “I’m afraid I will miss the train if I do,” Chika added. While I saw the point of her claim, a part of me was thinking, “There goes again the Japanese humbleness.” For someone like myself who has been spoiled abroad and forgot to be well-mannered, what Chika was saying seemed like one of those excuses that try not to disturb the host of the house (in this case, me). Despite of the fact that it was only by chance that Chika was leaving one night earlier and checking out accordingly, she repeated, “I’m really sorry for disturbing. You must feeling uncomfortable to have someone in the same room.” Come on, I thought, no one was able to predict this and there was no reason why she should feel sorry, especially for sleeping on a sofa that was only one-third the width of the bed I was sleeping. I felt quite obliged to be stubborn to her. I think she at least wore the extra pajama offered by the hotel and brushed her teeth. But I don’t think I managed to make her to take shower.

    It was around 4:40 that Chika woke up. As I was suffering from a terrible cough, I failed to sleep well and by chance woke up to realize there was no one sleeping on the sofa. Her consideration to the ‘host’ was again obvious, as without turning a single light on, she got dressed. Her trolley was still opened but packed with her stuff before she went to sleep, and placed right behind the door so that the sound of dragging it would be, if any, minimized. She once again repeated for her early departure and headed for Shin-Osaka for the first bullet train to Tokyo.

    18:50 Shin-Osaka Shinkansen Platform

    After that, the business was usual, at least for Osaka. At appearance I saw no effect of the great earthquake whatsoever in Osaka. Mao and I, two team members on the field, continued observations and interviews to customers and staffs. We arrived at Shin-Osaka ten minutes before 19:00, the departure time for the bullet train we have booked. As we headed for the platform, Mao had a reasonable question: “Uh, should we actually buy some food? I mean, I hear that food is scarce in Tokyo.” I must say I found her suggestion quite silly. Perhaps I was too distracted, or simply I was too stuck in a small, didn’t quite feel like eating anything although usually, I am having dinner around this time of the day. I also found it absurd that despite of all areas, Tokyo, will be running out of food. And in Osaka, there was absolutely nothing that seemed to have been influenced from the disaster. Mao thought that it would still be wise to buy a few batteries, so that she could at least use a flashlight at home. Now that I think of it, Mao was more updated on the situation. After all, she was the one who had One-Seg, mobile TV on her phone. In few hours, I was proven to be wrong. Tokyo can run out of food.

    As I return back to Tokyo, I was encountered by a completely empty Tokyo station, which all restaurants and shops were closed, trains running with less frequency with amazingly few little people inside. I intended to buy food once I arrive to the station near home, only to realize that nothing was left in the convenience stores. Even McDonald’s, which mostly opens 24 hours in the metropolitan area, had run out of burgers and only served drinks.

    Eventually I learned this was due to highway shutdown preventing trucks to deliver food. However, I am quite certain that this scene made quite a few people paranoid, rushing for food that can be stored, primarily cup noodles and rice.


    Photo by Benoist Sebire (see blog.benoa.net for more)

    • Print
    • Facebook
    • Google Bookmarks
    • email
    • StumbleUpon
    • Twitter
    • Technorati